Cancellations and returns
Last updated: 26 August 2026
These are ImpriForge's cancellation and return terms. They apply to every order placed on this site.
Can I cancel a print made from my own file?
You can cancel free of charge for as long as printing has not started. Write to us as soon as you can and we will stop the order.
Once printing has started the order can no longer be cancelled or returned: the item is made to your own specification and is therefore outside the right of withdrawal (art. 103.c, Spanish Royal Legislative Decree 1/2007).
Can I return a catalogue product?
For catalogue products — ready-made models and electronics — you have 14 calendar days from delivery to withdraw without giving a reason.
The product must come back in its original condition. Return postage is paid by the buyer.
Who pays for the return shipment?
If you withdraw from a catalogue product within the 14 days, you choose the return carrier and you pay for it (article 97.1.k of Royal Legislative Decree 1/2007). We refund the price of the product and the outbound shipping as well; if you chose a delivery more expensive than the cheapest ordinary one we offered, that difference is not refunded.
When the return is not a withdrawal but a problem on our side — a faulty or damaged part, something other than what you ordered, or an order we cancel ourselves — we pay for the return shipment and it costs you nothing.
What if you cannot make my order?
If the file is not printable, the material is out of stock or we cannot meet the deadline, we cancel the order ourselves and refund 100 %, shipping included.
What if the part arrives faulty or damaged?
If the item arrives faulty or damaged, we reprint it or refund you, whichever you prefer. We pay the return postage.
What guarantee do I get on what I buy?
Everything we sell is covered by the legal guarantee of conformity: we answer for any lack of conformity with the contract that appears within three years of delivery (article 120.1 of Royal Legislative Decree 1/2007). It covers both catalogue products and parts printed from your own file.
If the part is not conform, you choose between having it repaired or replaced, and it is free of charge: shipping, transport, labour and materials are on us (article 118 of the same text). If neither option is possible or either is disproportionate, or if the part is still not conform after we have tried, you can ask for a price reduction or for the contract to be terminated.
A part that faithfully reproduces the file you sent us is conform to the contract, even if the result is not what you pictured: the guarantee answers for our printing work, not for defects in the model itself.
This guarantee is independent of the right of withdrawal and still exists once the 14 days have passed. It also reaches prints made from your file, which are outside the withdrawal right.
How do I ask for a cancellation or a return?
Write to impriforge@gmail.com or message us on WhatsApp at +34 684 41 32 52, quoting your order number.
How long does a refund take?
We refund within 3–5 working days of confirming the return, to the same payment method you used.
Model withdrawal form
Using it is not compulsory. You may withdraw by any unequivocal statement — an email or a letter is enough; this form is a convenience for you, not a condition for exercising your right.
Note that withdrawal does not cover prints made from your file or to your specification: those fall outside the right under art. 103.c of Spanish Royal Legislative Decree 1/2007, as explained above. For those orders, cancellation before printing starts is what applies.
(complete and return this form only if you wish to withdraw from the contract)
To the attention of:
- — I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*)
- — Ordered on/received on (*)
- — Name of consumer(s)
- — Address of consumer(s)
- — Signature of consumer(s) (only if this form is notified on paper)
- — Date
(*) Delete as appropriate.
Text of Annex I, part B, of Spanish Royal Legislative Decree 1/2007, in the wording in force since 4 November 2022. The Spanish version is the binding one.